Privacy Policy

1. Who we are

Freelance Beauty ("we", "us", "our") operates a UK directory and booking platform connecting clients with freelance beauty professionals. This policy explains what personal data we collect, why, and how we protect it.

2. Information we collect

• Account details: name, email address, phone number, and password (stored as a secure hash).
• Profile information for artists: business name, bio, service area, portfolio images, credentials, and pricing.
• Booking details: appointment times, service selections, and location for in-person appointments.
• Payment information: processed directly by PayPal — we never store full card numbers.
• Usage data: pages visited, device/browser type, and approximate location, via cookies and similar technologies (see our Cookie Policy).

3. How we use your information

• To create and manage your account and artist profile.
• To process bookings, payments, and subscription plans.
• To send transactional emails (booking confirmations, receipts, account security notices).
• To send marketing communications, only where you've opted in — you can unsubscribe at any time.
• To maintain platform security, prevent fraud, and enforce our Terms of Service.

4. Legal basis for processing

We process personal data under the UK GDPR on the basis of contract performance (providing the booking service you sign up for), legitimate interest (platform security and improvement), and consent (marketing communications and non-essential cookies).

5. Sharing your information

We share booking-relevant details between clients and artists so appointments can be fulfilled. We share payment data with PayPal to process transactions. We do not sell your personal data to third parties.

6. Data retention

We retain account and booking data for as long as your account is active, and for a reasonable period afterwards to meet legal and accounting obligations. You can request deletion of your account at any time — see Section 7.

7. Your rights

Under UK GDPR, you have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@freelancebeauty.co.uk.

8. Cookies

We use essential cookies to run the site, and optional analytics/marketing cookies only with your consent, which you can manage at any time via the cookie preferences banner.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or an in-app notice.

10. Contact us

Questions about this policy? Email privacy@freelancebeauty.co.uk.